Due to hygiene reasons, we do not provide returns, and all sales made are considered final. We encourage customers to thoroughly review their orders before making a purchase decision.


A replacement will only be issued in the following circumstances:

- Incorrect item received

- Product defective on arrival

- Parcel damaged during transit

In the case of an incorrect or defective order or damage during transit, we require customers to provide a complete uncut unboxing video from start to end, ensuring all labels are visible. This video serves as evidence for the shipping carrier and helps us assess the issue accurately.

To initiate an replacement, please email us at with your concern and attach the unboxing video within 24 hours of delivery. Requests received beyond this timeframe may not be eligible for assistance.

Once we receive your concern and unboxing video, our team will review the information provided. Based on our assessment, we will determine the appropriate action to be taken.

Houseoftiha reserves the right to refuse any replacement request that does not meet our requirements.


Please note that concerns arising from not following proper jewelry care instructions are not eligible for a replacement.

At Houseoftiha, we provide guidelines and instructions on how to care for your jewelry to ensure its longevity and quality. It is important to follow these instructions to maintain the condition of your jewelry.

However, concerns or issues that arise due to negligence or improper care, such as exposing the jewelry to harsh chemicals, rough handling etc. will not be eligible for a replacement.

We encourage you to review and follow the care instructions for your jewelry items to enjoy them for years to come.

If you have any questions or need further assistance regarding anything, please feel free to contact us!